What is Ninja?
Ninja is your online supermarket. Everything you buy in a supermarket can be ordered from us. We will deliver it to your door in minutes. We have everything from fresh vegetables and fruit to ingredients for your dinner, but also everything you need for happy hour!
Where does Ninja deliver?
You can see where we are currently delivering in the Ninja app. Behind the scenes, we`re working hard to add new locations. Do you want to be kept up to date and receive a message when we arrive in your area? Then fill in your details here!
I received the wrong product(s) with my Ninja order. What should I do?
Sorry about that! Contact our customer service in the app or webshop and share with them what happened. We will try to solve this problem for you as soon as possible!
A product is missing from my order. What should I do?
Sorry! That was a mistake. Please contact customer service in the app or the webshop, and we will solve this problem. Any extra costs are, of course, on us.
What are your opening hours?
We deliver to you Mon-Thu from 7.30am - 11pm and Fri-Sat from 7.30am -Midnight.
What is the delivery fee?
The delivery fee is based on distance from your closest hub and your basket size - the higher your basket value, the lower the delivery fee. You`ll find your exact delivery fee during checkout in the app.
Why do you charge a storage fee?
In addition to the delivery costs, we charge an additional fee (storage fee) for certain products. This fee compensates for the higher costs associated with the sale of these products, e.g. special expenses for inspection, storage or protection against theft. The storage fee applies to every order that includes at least one such product and is shown separately in the shopping cart or in the order overview.
Can I pay when my order is delivered?
No. You pay in just a few clicks when you place the order using one of our several online payment options.
Ninja doesn`t sell my favourite brand. How can I tell you about it?
We would love to hear what you think is missing on Ninja. We are always open to new products to expand our selection. So don`t hesitate to give us your feedback here.
I regularly see your riders riding. How can I become a Ninja rider?
We are regularly looking for new riders. You can sign up here to become a rider or warehouse employee.
Is there a minimum order value?
Yes. The minimum order value is based on distance from your closest hub. You`ll find the exact minimum order value when ordering in the app.
Why do I sometimes have to wait longer for my order?
If it is busy, it can sometimes unfortunately take a bit longer for your order to be delivered. The estimated delivery time is always indicated in the app before you place your order. If the order has not arrived after the delivery time indicated, you can contact our customer service.
Why can`t I place an order during opening times?
If it gets too busy, your hub may temporarily restrict new, incoming orders so they can avoid extensive delivery times.
I forgot to add something to my order. Can I still change it?
We start packing your order right away so it arrives to you quickly. As a result, it is impossible to make changes after placing the order.
Return and Refund policy:
If a customer noticed any issue on any of the delivered orders, the customer shall communicate with Ninja support team in writing, and by e-mail for any technical support directly on [email protected] -Ninja Customer Service.
In case the customer is not satisfied with the quality of the products and goods that were delivered to him due to a defect in them, which is on the Limitation: (a defect in the product or invalidity of the product for use according to the expiry date indicated on it, or a difference between the required product and the product delivered to the customer), and accordingly, the customer is compensated in the wallet or bank card after confirming and verifying that there is a defect in the product or request by the Ninja team specialist.